Console does not turn on

Press the eject button
 


Let's see if your console turns on when you push the eject button.

  1. Push the eject button.

    Pressing eject button on Xbox 360 console

 

Check your power supply light
 
 
 

If it is green...

Check your power supply cables


Your power supply cables might not be plugged in completely.

  1. Unplug the cords from the back of your console, the power supply, and the wall outlet.

    Unplug power cords from console, power supply, and wall outlet
     
  2. Plug the power cords firmly back into your console, the power supply, and the wall outlet.

    Plug power cords back into console, power supply, and wall outlet
     
  3. Be sure to plug your console directly into a wall outlet. Do not use a surge protector or an extension cord.
  4. Press the power button on your console. 

 

If it is red...

Try a different room


There might be a problem with your wall outlet. To check this, let's try a wall outlet in another room.

  1. Unplug the power supply from the console and the wall outlet.

    Unplug power cords from console and wall outlet
  2. Take your console and power supply to another room.
  3. Plug the power supply into a working wall outlet. Do not use a surge protector or extension cord.
  4. Reconnect the power supply cable to your console.
  5. Make sure that all of the power supply connections are firmly secured.

    Secure power cord connections at console, power supply, and wall outlet
  6. Press the power button on your console.


If this solution worked, your console will turn on and the light on your power supply will be green. Do not plug your console back into its original location until you have the outlet inspected and fixed.

Cool down your power supply


If the power supply box connected to your power cord feels warm or hot, your power supply might have overheated.

Unplug the power supply unit and wait

  1. Unplug the power supply from the console and the wall outlet.

    Unplugging power cords from console and wall outlet.
     
  2. Let the power supply cool for 30 minutes.

    Note  The power supply should be in a well-ventilated space, and the ventilation openings on the power supply should not be covered.

 

Reconnect the power supply

  1. Reconnect the power supply to your console and plug it back into the wall outlet.
  2. Make sure all of the connections are firmly secured.

    Securing power cord connections at console, power supply, and wall outlet.
     
  3. Press the power button on your console.


If this solution worked, your console will turn on and the light on your power supply will be green.

If it is orange...

Try another power supply


If you have access to another Xbox 360 power supply, try using that power supply with your console. This will help determine whether the problem is with the power supply or the console itself.

Xbox 360 power supply and cord

Note  Not all power supplies work with all Xbox 360 consoles. Do not force a power supply plug into your console.

If none of these solutions worked you may need to replace your power supply.