Freezing

It's important to keep your console in a cool, dry, well-ventilated area.
 

1. Turn off the console.

2. Move the console to an open, well-ventilated area, away from all other electronic devices.

  Poor conditions                                Good conditions


 
Tips for positioning your console

• Do not put your console in an enclosed space. Put the console in an open area with lots of ventilation.
   
• Do not stack electronic devices on top of or below your console. Make sure the console and its power supply are on a hard surface.
   
• Do not put your console on something soft (like a bed, sofa, or rug).
   
• Keep the console away from heat sources, such as ventilation openings on televisions and electronic devices. Also, keep the console away from heating vents and direct sunlight.  
   

3. Turn on the console.

Clear your system cache

​ The system cache contains temporary files used by your Xbox 360 console. Clearing the system cache may correct your screen freeze problem.   Note  Clearing the system cache doesn't remove your gamertag, downloaded content, or game files from the console.   When you clear the cache, the following things occur:   Achievements stored in the cache are removed, though not permanently. The achievement information will be automatically downloaded from Xbox LIVE.   Previously downloaded game updates are removed, but don't worry. You'll be prompted to download these updates again before you play the games. Let's clear your system cache   Go to My Xbox, and then select System Settings. Select Memory. Highlight any storage device, and then press Y on your controller. Important  Do not press the A button. Select Clear System Cache. Select Yes to the following prompt: Repeat the action that previously caused your screen to freeze.   Remove the hard drive ​ Does your Xbox 360 console have a hard drive? Your screen freeze problem might be related to your hard drive. To see if this is the case, let's try temporarily removing the hard drive. Let's remove your hard drive Turn off the console. Locate the hard drive on the top of the console (or on the left side, depending on how your console is oriented). Note  Not all Xbox 360 consoles have a hard drive.  Press the release button on the hard drive and lift it away from the console.   Turn on the console. Try to reproduce the freeze problem.   If removing your hard drive resolved your screen freeze problem, contact Xbox Support  for a replacement hard drive and click Yes at the bottom of this page.   Reattach your hard drive Turn off the console. Position the back of the hard drive against the back of the hard drive bay. Push the front end of the hard drive down until it clicks in place.